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Terms & Conditions

Last Updated: October 21, 2026

Welcome to LILO.

These Terms & Conditions govern your access to and use of our website and the purchase of products offered through it. By browsing our website or placing an order, you agree to these Terms & Conditions, subject to your statutory rights under applicable law.

Please read them carefully before making a purchase.

1. About LILO

LILO is a pet lifestyle brand offering products designed to bring comfort and thoughtful design to everyday life with your pet.

  • Legal business name: [Insert registered legal entity name]
  • Registered address: [Insert registered business address]
  • Website: [Insert official website URL]
  • Customer support email: support@liloeg.com
  • WhatsApp: 01044278282
  • Country of operation: Egypt

2. Eligibility and Website Use

By placing an order, you confirm that you are legally capable of entering into a binding purchase agreement.

You agree to use our website lawfully and not to interfere with its operation, security, or availability.

We may take reasonable steps to protect the website against fraudulent activity, unauthorized access, and misuse, subject to applicable law and consumer rights.

3. Product Information

We aim to present product descriptions, images, dimensions, materials, colors, and other specifications as accurately as possible.

Please note that:

  • Actual colors may vary slightly depending on your screen and display settings.
  • Minor differences in texture or appearance may occur due to the materials and manufacturing process.
  • Product dimensions and sizing information are provided to help you select an appropriate product for your pet.

These variations do not exclude your rights where a product is defective, materially different from its description, or otherwise fails to comply with applicable requirements.

Please review product specifications and sizing information before ordering. If you need assistance, contact our customer support team.

4. Prices and Payment

All prices and applicable charges will be displayed on the website or at checkout before you confirm your order.

  • Currency: [Confirm whether all website prices are displayed in EGP]
  • Accepted payment methods: [Insert available payment methods]
  • Taxes and additional charges: [Confirm applicable tax treatment and how charges are displayed]

Any applicable delivery charges or other mandatory fees will be disclosed before the order is finalized.

Payment must be completed using one of the payment methods made available at checkout, subject to the relevant provider’s terms.

We reserve the right to correct genuine pricing or listing errors, subject to applicable law. If an error materially affects an order you have placed, we will contact you to resolve the matter lawfully. We will not treat a pricing error as permission to disregard consumer rights.

5. Orders and Order Confirmation

After you place an order, you may receive an automated confirmation acknowledging that your order has been received.

An order acknowledgement does not necessarily mean that the order has been accepted or dispatched.

If we cannot fulfil an order because of stock availability, a genuine listing error, suspected fraud, or another legitimate reason, we will contact you as appropriate and arrange any necessary cancellation and refund in accordance with applicable law.

You are responsible for providing accurate contact, billing, and delivery information. Please contact us promptly if you notice an error.

6. Shipping and Delivery

We currently intend to serve customers in Egypt, subject to the delivery areas available at checkout.

  • Delivery coverage: [Insert confirmed service areas]
  • Estimated delivery times: [Insert delivery estimates]
  • Delivery charges: [Insert confirmed shipping rates or link to the Shipping Policy]
  • Shipping provider: [Insert provider, if applicable]

Delivery estimates are provided for guidance and may be affected by circumstances outside our reasonable control. We will make reasonable efforts to communicate significant delays.

Any shipping terms will be applied consistently with applicable law and will not remove statutory rights relating to undelivered, lost, damaged, or non-conforming orders.

7. Cancellations

If you wish to cancel an order, contact us as soon as possible at support@liloeg.com or through WhatsApp at 01044278282.

We will make reasonable efforts to stop an order before dispatch, but cancellation may not be possible once fulfilment or delivery has progressed.

If an order has already been dispatched, your statutory cancellation, return, and refund rights will continue to apply where relevant.

Nothing in this section limits any mandatory rights available under Egyptian consumer protection law.

8. Returns, Exchanges, and Refunds

LILO handles returns, exchanges, and refunds in accordance with applicable Egyptian law and our published policies.

Please review:

  • Return & Exchange Policy: [Insert Return & Exchange Policy URL]
  • Refund Policy: [Insert Refund Policy URL]

Eligible products may be returned within the applicable statutory period, including the general 14-day right for distance purchases where applicable and subject to legal exceptions.

Products that are defective or do not conform to their description or agreed specifications are subject to the applicable statutory remedies, including the relevant 30-day period under Egyptian consumer protection law.

The eligibility of a return, any permitted exclusions, and responsibility for return costs will be determined in accordance with applicable law. Nothing in our policies is intended to waive or reduce mandatory consumer rights.

9. Product Use and Pet Safety

Our products are intended for the uses described on their respective product pages.

Please select a product suitable for your pet’s size, needs, and behavior, and supervise your pet where appropriate.

Unless expressly stated otherwise, pet beds and accessories are not veterinary products or safety restraints. No product should be used in a manner contrary to its instructions or intended purpose.

You remain responsible for using products appropriately and checking them regularly for wear or damage. This provision does not exclude liability that cannot lawfully be excluded.

10. Intellectual Property

Unless otherwise stated, the LILO name, logo, website content, product photography, graphics, text, and other original materials are owned by or used under authorization by LILO or the relevant rights holder.

You may not reproduce, distribute, modify, commercially exploit, or use these materials without prior authorization, except where permitted by law.

11. Website Availability and Security

We aim to keep our website available and functioning correctly. However, temporary interruptions may occur due to maintenance, technical issues, or circumstances beyond our control.

We may update website features, product listings, or content when reasonably necessary. Such changes will not retroactively remove rights arising from a completed purchase.

You must not attempt unauthorized access to our systems or use the website in a way that compromises its security or operation.

12. Liability

Nothing in these Terms & Conditions excludes or limits any liability, warranty, remedy, or consumer right that cannot legally be excluded or limited under applicable law.

To the extent permitted by law, LILO is not responsible for losses arising solely from misuse of a product contrary to its instructions, inaccurate information supplied by the customer, or circumstances beyond our reasonable control.

This section does not affect liability for defective or non-conforming products, fraud, or any other liability that cannot lawfully be excluded.

13. Privacy

Our collection and use of personal information are explained in our Privacy Policy:

[Insert Privacy Policy URL]

By using the website, you acknowledge that personal information may be processed as described in that policy and in accordance with applicable law.

14. Governing Law and Disputes

These Terms & Conditions are governed by the laws of the Arab Republic of Egypt, subject to mandatory consumer protections and any applicable rules on jurisdiction.

If you have a concern about an order, please contact us first so we can attempt to resolve it promptly.

Nothing in these Terms & Conditions prevents you from exercising your rights before the competent authorities or courts, including the Egyptian Consumer Protection Agency where applicable.

15. Changes to These Terms

We may update these Terms & Conditions from time to time to reflect changes in our operations, services, or legal obligations.

The latest revision date will appear at the top of this page. Updated terms apply as permitted by law and do not remove rights already accrued under an existing purchase.

16. Contact Information

For questions about these Terms & Conditions or an order, please contact:

LILO Customer Support

Email: support@liloeg.com

WhatsApp: 01044278282

Legal business name: [Insert registered legal entity name]

Registered address: [Insert registered business address]

By placing an order through our website, you acknowledge these Terms & Conditions, without prejudice to any non-waivable rights you have under applicable law.