Last Updated: October 21, 2026
At LILO, we believe that caring for your pet should feel simple, thoughtful, and personal. We also believe your personal information deserves the same level of care.
This Privacy Policy explains how LILO collects, uses, stores, and protects your personal information when you visit our website, place an order, contact our team, or interact with our services.
1. Who We Are
This website is operated under the brand name LILO.
- Legal business name: [Insert registered legal entity name]
- Registered address: [Insert registered business address]
- Website: [Insert official website URL]
- Email: support@liloeg.com
- WhatsApp: 01044278282
- Country of operation: Egypt
For privacy-related questions or requests, please contact us using the details above.
2. Information We Collect
Depending on how you interact with our website, we may collect the following information:
A. Personal and Contact Information
- Full name
- Email address
- Phone number
- Shipping and billing addresses
- Information you voluntarily provide when contacting customer support
B. Order and Transaction Information
- Products purchased and order history
- Order numbers and delivery preferences
- Payment status and transaction references
- Return, exchange, refund, and customer support records
We do not intend to collect or store complete payment card details on our own systems. Payment information may be processed by the relevant payment service provider in accordance with its privacy and security practices.
C. Technical Information
When you browse our website, we may collect information such as your IP address, browser type, device information, pages visited, referral source, and interactions with our website.
D. Cookies and Similar Technologies
Our website may use cookies and similar technologies to:
- Keep products in your shopping cart.
- Maintain essential website functionality.
- Remember relevant preferences.
- Understand website performance.
- Support analytics and marketing activities, where applicable.
You can manage cookies through your browser settings and any consent controls available on our website. Disabling certain cookies may affect website functionality.
3. How We Use Your Information
We use personal information for legitimate business purposes, including:
- Processing and fulfilling orders.
- Arranging shipping and delivery.
- Sending order confirmations and transactional updates.
- Responding to questions through email or WhatsApp.
- Managing returns, exchanges, and refunds.
- Processing payments and preventing fraudulent transactions.
- Maintaining website security and improving the shopping experience.
- Meeting applicable legal, tax, accounting, and regulatory obligations.
- Sending promotional communications where permitted and, when required, with your consent.
You may opt out of promotional communications at any time. Essential messages about orders, payments, deliveries, or customer service may still be sent when necessary.
4. When We Share Information
We may share relevant information with trusted service providers when necessary to operate our business, including:
- Payment gateways and payment processors.
- Shipping and delivery companies.
- Website hosting, maintenance, and security providers.
- WooCommerce-related service providers and technical integrations.
- Customer support, communication, and messaging platforms.
- Analytics or marketing providers, where applicable.
These parties should receive only the information reasonably necessary for their assigned services and must handle it in accordance with applicable obligations.
We may also disclose information when required by law, a lawful request from a competent authority, or to protect our legal rights and prevent fraud.
We do not sell your personal information to third parties.
5. WhatsApp and Email Communications
If you contact us through WhatsApp or email, we will use the information you provide to respond to your inquiry and assist with your order.
Where supported by our systems, order-related WhatsApp messages may include order confirmations, delivery updates, or customer service responses.
WhatsApp and email services may process information under their own privacy policies and terms. We recommend reviewing the relevant provider’s policies.
Marketing messages will be sent only in accordance with applicable law and any required consent.
6. Data Storage and Security
We take reasonable technical and organizational measures to protect personal information against unauthorized access, alteration, disclosure, loss, or misuse.
Access to personal information is restricted to authorized personnel and service providers who need it for legitimate business purposes.
However, no website, online transmission, or electronic storage system can be guaranteed to be completely secure.
7. How Long We Keep Your Information
We retain personal information only for as long as reasonably necessary for the purposes described in this policy, including fulfilling orders, handling customer requests, resolving disputes, and meeting applicable legal and accounting requirements.
Retention periods depend on the type of information and the relevant legal obligations.
When information is no longer required, we will take reasonable steps to delete it or securely anonymize it, where appropriate and legally permitted.
8. Your Privacy Rights
Subject to applicable law, you may have the right to:
- Request information about the personal data we hold about you.
- Request correction of inaccurate or incomplete information.
- Request deletion or restriction of processing where legally applicable.
- Withdraw consent where processing relies on consent.
- Object to certain processing activities or opt out of direct marketing.
- Raise a complaint with the competent authority where applicable.
To submit a request, contact support@liloeg.com. We may need to verify your identity before responding.
Requests will be handled in accordance with applicable Egyptian data protection law and any other applicable legal requirements.
9. Children’s Privacy
Our website is intended for adults purchasing products for their pets. We do not knowingly seek to collect personal information directly from children without appropriate authorization where required by law.
If you believe a child has provided personal information inappropriately, please contact us so that we can review the matter.
10. Third-Party Websites
Our website may contain links to third-party websites or services. We are not responsible for the privacy practices, security, or content of those external services.
Please review their privacy policies before providing personal information.
11. Changes to This Policy
We may update this Privacy Policy when our business practices, website functionality, service providers, or legal requirements change.
The latest revision date will appear at the top of this page. Changes will take effect when the updated policy is published, subject to applicable law.
12. Contact Us
For questions, concerns, or requests relating to this Privacy Policy, contact:
LILO Customer Support
Email: support@liloeg.com
WhatsApp: 01044278282
Legal business name: [Insert registered legal entity name]
Registered address: [Insert registered business address]
This Privacy Policy is intended to explain our general data-handling practices and should be reviewed against LILO’s actual systems, service providers, and applicable legal requirements before publication.